MESSAGES IMPROVED

What comes after employing your first AI chatbot is turning it into an AI agent capable of doing real-world work, i.e. use software.  With this, any business can start automating their entire technology workflow.  We help businesses start this process of creating AI agents with our custom development option.  There are currently no off-the-shelf technology providers for this because it requires a combination of specialized AI product expertise and iterative in-house experimentation.  

As of mid 2024, communication technology providers and chatbot vendors can only offer chat infrastructure and script-based bots (non-generative AI) as a service.  These are known as UPaaS and CPaaS platforms which are still in their infancy, especially incorporating genAI.  Until generative AI became broadly available in 2023, most companies didn’t have a need to create internal infrastructure around chat as it wasn’t the primary way of communicating with customers and clients.  Even when used, it was largely used for marketing and 1-way communication as standalone services.   

The major required infrastructure pieces are (1) chat interfaces on web and/or Android/iOS chat app, (2) back-end connection to generative AI provider, (3) a vector database for the genAI chat interaction, (4) a regular traditional database for user management/saving conversations, (5) APIs with existing databases and (6) an optional analytics engine and algorithms for tracking behavior and managing usage.  The major required human elements are (7) prompt engineering to develop/tweak the initial behavior of the bot and (8) is continuous training, which is usually done by the business.

With our DIY platform, chatbot creation is packaged neatly into a service we host.  To start building your AI agent, or to build out custom features, contact us to discuss white-labeling, licensing and a full range of custom development options.