This bot acts like any member of your staff, able to engage in a conversation with your customer, but is more efficient. It can do everything from showing the menu to making reservations. If your customer needs a human, the bot texts your staff. It also works with all of your existing vendor services for delivery and ordering since it’s fully custom and uses links.
For now, think of the bot like a robot host of your restaurant, taking care of all the automated requests and directing tasks that require people to your appropriate staff. Everything is written, giving you better records and better understanding of your customers individually over time. This opens up the potential for better service and recommendations later using more advanced conversational AI.
Let’s walk through a sample interaction flow.
When a customer enters the restaurant, they could be given a QR code and instructions to text the bot. This number and code could be easily added to all your printed materials and online links. Try this demo yourself: