Property Management Chatbot
If you host or manage rental property, you know there are frequent interactions with your guests that don’t require you to chat in person, like checking-in/-out or getting the wifi information. The best way to manage these communications is with a text message (or SMS) chatbot. Unless it’s an emergency, your guests probably prefer texting anyway.
Guests simply text the bot telephone number to check in or check out, request help from you, get recommendations or the wifi information, even handle a future re-booking. You save you time and attention for requests a bot can handle. For requests that require a person, the bot will text you.
As you and guests interact more with the platform, our conversational AI will start making your bot smarter, eventually suggesting recommended replies based on previous conversations and potentially auto-answering for you.
For now, you at least get a second number so guests aren’t messaging your personal number. If you’re managing multiple properties or a large group, the bot gives each guest a direct line to you and useful information, adding a level of service, convenience and responsiveness that used to be costly to implement or develop.
Once you’re bot is live, simply put up a sign with your bot number or a QR code like the one below. Try it out yourself by scanning the following QR code or texting 201-484-0410.
Below is a screenshot of the whole bot flow.
Conversational AI: Right now, your bot is pretty basic and the interactions are determined by you. As your guests and you interact, the bot platform has the ability to remember all the common requests and responses and, over time, use AI to suggest personalized replies to them. This creates a foundation for having the ultimate AI concierge for your property.
For info, more advanced capabilities, integrations, or custom packages, contact us at info@messagesimproved.com.
HOW TO CREATE YOUR BOT
Sign in with your telephone number
Start a custom bot flow from scratch or clone an existing one
Name your bot
Hit “SUBMIT BOT” to create the bot, then “DEPLOY BOT” to assign a telephone number
Your bot is live and you can test it by texting the number you get assigned
If you want a QR code, you can set it up here: https://www.qr-code-generator.com/solutions/sms-qr-code/